Question 1

Where can I buy Nibbi products?

Accepted Answer

You can find an overview of our retailers here.

Question 2

Where can I find size/fit information?

Accepted Answer

We have a model fit reference on the product page for each product. If you need more information for a specific product, we are happy to help you. Contact us here.

Question 3

How should I wash my Nibbi products?

Accepted Answer

Each garment has a label on the inside of the product showing how to wash it. To take care of the product in the best possible way, we recommend that you follow the instructions carefully. Products washed outside the washing instructions are not covered by the guarantee.

Question 4

Do I have to pay customs or taxes?

Accepted Answer

All orders are shipped DDP (Delivery Duty Paid). This means that the costs of customs and taxes are included in the price you see during checkout. You will not receive any additional customs or taxes after you have placed your order.

Question 5

How can I track my package?

Accepted Answer

As soon as your package has been shipped, you will receive a message that it is on its way. You will also receive a tracking number that allows you to track your package at any time.

Question 6

What does the delivery costs?

Accepted Answer

We have free shipping over 2000NOK/200EUR, and the package is delivered free of charge. Orders under 2000NOK/200EUR will be charged with 50NOK/5EUR.

Question 7

When will my gift arrive, and can I return it after Christmas?

Accepted Answer

Our normal delivery time is 1–3 days, but delays can happen. To ensure your gift arrives in time, please place your order before December 16th.All purchases made before December 24th can be returned until January 10th.

Question 8

Can I change my order after it has been placed?

Accepted Answer

We work hard with our warehouse to ship your order as quickly as possible. Given this, we cannot cancel orders once they have been received. Once an order has passed through our checkout system, you will need to file a return so we can refund your purchase.The same is true for changes to your order. If you've ordered the wrong product/color/quantity, you can initiate a return after the delivery has been made. In the meantime, you can place a new order for the correct item(s). Note: You must have received the order to initiating a return.

Question 9

I have not received confirmation of my order, what shall I do?

Accepted Answer

There are some common reasons why you may not receive your order confirmation. Your email address might be misspelled, the order confirmation is in your spam folder or the order has not yet been processed in our system. If you have not received anything within 24 hours, please contact us.

Question 10

How will my package be delivered?

Accepted Answer

Norway: Your parcel(s) will be delivered to your house or nearest post office depending on what delivery option you choose in checkout. EU: Your parcel(s) will be delivered with UPS. UPS will contact you ahead of delivery and you can choose pickup at a UPS service point, home delivery or other alternatives.

Question 11

What payment options do you have?

Accepted Answer

Norway: Visa, Mastercard, Klarna or Vipps. Rest of the world: Visa, Mastercard or American Express

Question 12

Can I return an item purchased in a physical store?

Accepted Answer

Unfortunately, items can only be returned to the place of purchase. If you purchased through our webshop, you can return it directly to us. If you bought the product from a retailer, please contact that store for assistance.

Question 13

Where can I find my order number?

Accepted Answer

You can find the order number at the top of your order confirmation.

Question 14

How can I return an item?

Accepted Answer

Return unused items in their original condition with barcode attached within 14 days of receipt. See full instructions on our Exchange and Return page.

Question 15

What is the deadline for returning a product?

Accepted Answer

You have 14 days from the date of delivery to return your items.

Question 16

What is the return fee?

Accepted Answer

We only cover exchange shipping fees in Norway. We do not cover return shipping fees. The original shipping cost is also not refunded.

Question 17

How long does it take to get a refund after a return?

Accepted Answer

Refunds are processed within 30 days from the date we receive your returned goods.

Question 18

Can I change from one product to another?

Accepted Answer

Yes, we accept exchanges within 14 days of delivery. See full details on our Exchange and Return page.

Question 19

How much does it cost to exchange a product?

Accepted Answer

Exchanges are free within Norway. For EU customers, you are responsible for return shipping costs.

Question 20

When will my gift arrive, and can I return it after Christmas?

Accepted Answer

Our normal delivery time is 1–3 days, but delays can happen. To ensure your gift arrives in time, please place your order before December 16th.All purchases made before December 24th can be returned until January 10th.

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